Terms and Conditions
Last Updated: 18th November 2025
Welcome to Emergency Restoration Hub (“we,” “us,” or “our”). By using this website, you agree to these Terms & Conditions. If you do not agree, please discontinue use immediately.
1. Service Description
Emergency Restoration Hub is a marketing and lead-generation platform that connects users with independent third-party contractors who offer:
- Water damage restoration
- Fire damage restoration
- Mold remediation
- Flood cleanup
- Other property restoration services
We do not provide restoration services ourselves.
2. No Contractor Liability
By using this website, you acknowledge and agree that:
- Contractors are not employees, agents, or representatives of Emergency Restoration Hub.
- We do not control or supervise contractor work.
- We do not guarantee the quality, safety, or legality of contractor services.
- We do not verify licensing or insurance beyond what contractors claim.
- We are not liable for any damages, injuries, losses, or disputes resulting from contractor work.
All work performed is strictly between you and the independent contractor.
3. No Emergency Services Provided Directly
Although we connect users with emergency restoration professionals:
- We do not dispatch emergency technicians
- We do not guarantee response times
- We do not promise availability in all areas
4. User Responsibilities
You agree to:
- Provide accurate information
- Use the website lawfully
- Not misuse forms, phone numbers, or service request tools
You are solely responsible for any agreements made with contractors.
5. Lead Information Sharing
By submitting a form or placing a call:
- Your information may be shared with restoration companies
- Calls may be tracked, recorded, or monitored
- A contractor may contact you directly
6. Website Content
All content on this website (text, images, guides, blog posts, etc.) is for informational purposes only.
It does not constitute professional advice.
7. Limitation of Liability
To the fullest extent permitted by law, Emergency Restoration Hub:
- Is not liable for contractor work
- Is not liable for delays, property damage, or service outcomes
- Is not liable for losses caused by reliance on website content
- Is not responsible for any errors in contractor communication or scheduling
If you have a dispute with a contractor, you agree to release us from all claims arising from that dispute.
8. Third-Party Links
We may display links to third-party websites. We are not responsible for:
- Their content
- Their services
- Their privacy practices
9. Intellectual Property
All content, branding, and design elements on this website are our exclusive property. Unauthorized reproduction is prohibited.
10. Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of the site indicates acceptance of changes.
11. Contact Us
For questions regarding these Terms, contact us at:
Emergency Restoration Hub
Email: info at sugarloafdigital.com.au
LEGAL DISCLAIMER
Last Updated: 18th November 2025
Welcome to Emergency Restoration Hub (“we,” “us,” or “our”). This Legal Disclaimer applies to all visitors, users, and customers of this website.
By using this site, you acknowledge and agree to the disclaimers below.
1. General Information Only
All information provided on this website—including articles, blogs, guides, recommendations, and any other content—is:
- General in nature
- For informational purposes only
- Not a substitute for professional advice
- Not tailored to your specific property or situation
Restoration work is highly technical, hazardous, and dependent on building type, materials, water source category, safety conditions, and numerous other variables.
You should never rely solely on the information on this website when making decisions about water damage restoration, mold remediation, fire damage cleanup, or any related services.
You must always seek advice and assistance from a qualified, licensed, and experienced contractor.
2. We Do Not Provide Restoration Services
Emergency Restoration Hub is a marketing and lead-generation platform, not a restoration company.
We do not:
- Perform restoration or repair work
- Own or operate contractor businesses
- Provide emergency services directly
- Dispatch technicians
- Guarantee contractor availability
- Provide professional assessments or technical advice
Our role is strictly to connect customers with independent third-party contractors who may offer the services you request.
3. No Warranties or Guarantees
We make no guarantees or warranties regarding:
- The accuracy or completeness of any information
- The performance of any contractor
- Contractor licensing, certification, or insurance
- Contractor pricing or quotes
- Response times
- Job outcomes or workmanship
All contractor claims, offers, and services are entirely their responsibility, not ours.
4. No Liability for Contractor Work
By using this website, you agree that Emergency Restoration Hub:
- Is not responsible or liable for any actions, omissions, guarantees, statements, work quality, or results of independent contractors.
- Is not liable for damages, property loss, delays, pricing disputes, workmanship issues, or personal injuries arising from contractor services.
- Does not control, supervise, or manage contractors in any way.
Any contract for service is strictly between you and the contractor.
All risks associated with hiring a contractor are your sole responsibility.
5. No Professional or Technical Advice
Although we provide restoration-related information, nothing on this website should be considered:
- Technical guidance
- Professional instruction
- Safety advice
- Engineering direction
- A substitute for qualified contractor diagnosis
- An official recommendation for specific treatments or methods
Attempting restoration work without a licensed professional may cause severe property damage, health risks, or structural issues.
Always consult a trained, certified, and experienced contractor before acting on any information.
6. Lead Sharing & Communication Practices
By submitting your information or placing a call:
- Your details may be shared with independent contractors
- Contractors may contact you by phone, email, or text
- Calls may be recorded for quality or verification
- You consent to being contacted for the purpose of providing service matches
We do not guarantee how many contractors will contact you or whether any will meet your needs.
7. No Emergency Response Guarantee
Even though we connect users with emergency restoration services, we do not guarantee:
- Immediate response times
- 24/7 availability in all areas
- That an available contractor will be found
- That a contractor will be able to assist with your specific issue
This website should not be relied upon as an emergency service provider.
If your situation is dangerous, call local emergency services immediately.
8. External Links and Third-Party Content
We may link to third-party websites or display contractor information. We are not responsible for:
- External content
- Third-party accuracy
- Privacy policies of other websites
- Claims, images, or offers made by contractors
Any reliance on third-party content is at your own risk.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Emergency Restoration Hub, its owners, employees, affiliates, and partners shall not be liable for:
- Direct or indirect damages
- Loss of income
- Property damage
- Loss of data
- Contractor errors
- Personal injury
- Structural or environmental harm
- Any consequences arising from contractor interactions, work, or advice
Use of this website is at your own risk.
10. Changes to This Legal Disclaimer
We may update this Legal Disclaimer at any time without notice. The updated version will be posted on this page with the amended date.
Continued use of the website indicates your acceptance of any updated terms.
11. Contact Us
If you have questions about this Legal Disclaimer, please contact:
Emergency Restoration Hub
Email: info at sugarloafdigital.com.au