Privacy Policy
Last Updated: 18th November 2025
This Privacy Policy explains how Emergency Restoration Hub (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or use our services.
By accessing this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
When you submit a form or request service, we may collect:
- Name
- Phone number
- Email address
- Service address
- Details about your restoration issue
- Any additional information you choose to provide
b. Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data
c. Call Tracking & Recording
Calls made through phone numbers displayed on this site may be:
- Routed to independent contractors
- Recorded for quality assurance and dispute resolution
2. How We Use Your Information
We use your information to:
- Connect you with independent third-party contractors
- Provide service recommendations
- Respond to your inquiries
- Improve our website and user experience
- Monitor usage analytics
- Comply with legal obligations
3. Sharing Your Information
We are a marketing and lead-generation company.
That means:
- We do not perform restoration services ourselves.
- We do not employ the contractors we connect you with.
- We share your information with independent third-party professionals who may provide the requested services.
We may also share information with:
- Call centers
- Marketing partners
- Customer service providers
- Analytics platforms
We never sell personal data to unrelated third parties.
4. No Contractor Endorsement or Liability
We attempt to connect you with qualified, independent contractors, but:
- We do not control, supervise, or guarantee the work performed by any contractor.
- We do not warrant the quality, licensing, insurance, or skill of any service provider.
- We are not responsible for damages, losses, or disputes arising from contractor services.
Your interactions with contractors are strictly between you and the contractor.
5. Cookies & Tracking Technologies
We use cookies, pixels, and tracking tools to:
- Improve website functionality
- Personalize your experience
- Analyze usage behavior
- Deliver targeted advertising
You may disable cookies through your browser settings, but some features may not function as intended.
6. Your Rights
Depending on your location, you may have rights to:
- Request access to your data
- Request deletion of your data
- Opt out of marketing
- Request correction of inaccurate data
Contact us at [Insert Email] to exercise these rights.
7. Data Security
We implement industry-standard safeguards to protect your information, but:
- No system is fully secure
- We cannot guarantee prevention of unauthorized access
8. External Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our website is not intended for children under 18, and we do not knowingly collect children’s data.
10. Changes to This Policy
We may update this Privacy Policy at any time. The “Last Updated” date will reflect the most recent changes.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Emergency Restoration Hub
Email: info at sugarloafdigital.com.au